We want your shopping experience at www.jishengpany.com to be as good as it can be. If you are not satisfied with your embroidered jacket purchase, we provide you with a simple return and exchange process to ensure that you find the product that suits you best.
Return Policy Return Time: You can apply for a return within 30 days from the date you receive your order. Return Conditions: The returned product must be in new, unused condition with all original packaging, tags and accessories. We reserve the right to refuse a return if the returned product shows obvious signs of use. Special Cases: We will cover the return shipping costs if there are quality issues or the wrong product is sent.
Exchange Policy Exchange Time: You can apply for an exchange within 30 days of receiving your order. Exchange Conditions: The exchanged product must be in new, unused condition with original packaging and tags. Please make sure the product you are requesting for an exchange is in stock. Shipping Costs: If you are exchanging for a different product, you will be responsible for the shipping costs of the original product, but we will cover the shipping costs of the exchanged product.
Request a return or exchange You can request a return or exchange by following these steps:
Contact Customer Service: Please contact our Customer Service team by email or phone to state your return or exchange request and provide your order number. Prepare for a return: Prepare the item for return in its original packaging according to our instructions. Ship the item back: Please send the item back to the specified address using tracked mail. Make sure to keep the tracking number for future reference.
Refund Processing Once we receive your return and verify that it is eligible for return, your refund will be processed within 5-7 business days and refunded to the original payment method. Please note that the time to process a refund may be delayed due to the processing time of your bank.
Additional Notes Customized items: If you purchased a customized embroidered jacket, due to its special nature, we do not accept returns or exchanges. Promotional items: During certain promotions or clearance activities, some items may have different return policies. Please read the relevant information carefully before purchasing.
Thank you for choosing www.jishengpany.com! We look forward to providing you with excellent products and services.
